When will I receive my letter?
SHIPMENTS: Letters start mailing out in batches between the 5th and 10th of every month. If you have signed up after the 5th, letters will be mailed out 3-7 business days after subscribing. Please give the postal service 2 weeks to deliver. If you live outside of the U.S., this may take a little bit longer. *Please advise that if you subscribe after the 15th then there is a chance you may not receive your letter until after the 1st of the next month due to the nature of “snail mail”. This usually isn’t the case, but it can happen.
CHARGES: Everyone will be charged on the 5th of the month. If you subscribe anytime after the 5th of the month, your next charge date will be the 5th of that following month to ensure you do not miss a month. For example, if you subscribed July 3rd, your next charge date will be August 5th. If you subscribe July 27th, your next charge date will still be August 5th. This is in an effort to ensure everyone receives their letters earlier in the month, and that no one misses out on a letter.
What if I didn’t receive my letter?
If you waited the two weeks for the postal service to deliver your letter and still have not received it, please contact me and I will be happy to send out another.
How do I access the activity sheet downloads?
When you subscribe, you will receive a confirmation email that will include a password to access the downloads. From there you can download the activity sheets and print as many as you need for your family.
What age group do the letters and activity sheets relate to?The letters are for kids of all ages! I prefer to leave it up to the parents to decide, since children are all unique. The activity sheets are not guaranteed to fit your child’s level every month. These range from simple coloring pages, to crack the codes, to how to draw the monthly animal.
Why are some of the past letters printed on glossy paper?
We initially started out printing on a glossy paper and were able to switch to a higher quality matte paper in January 2020. Some of the past letters may still be sent out on a glossy paper due to current inventory.
Why do some of the past letters not include a collector's card?
Collector's cards started being offered in October 2019 (red fox letter), so any letter before that will not include a collector's card. However, I am currently in the process of creating cards for those letters that do not have one. Once available, they will be added to the site.
I live internationally, can I sign up?
Of course! If you live internationally the shipping is $1.20
How do I cancel my subscription?
You can cancel a subscription at any time in your Customer Account. If you did not create an account, please contact me and I would be happy to help you.
I need to change my address, how do I do that?
If you need to change your address, please send me an email using the Contact form.
Can I receive a refund?
Due to the nature of the items, refunds are not available at this time.