When will I receive my letter?
SHIPMENTS: Letters start mailing out in batches between the 5th and 10th of every month. If you have signed up after the 5th, letters will be mailed out 3-7 business days after subscribing. Please give the postal service 2 weeks to deliver. If you live outside of the U.S., this may take a little bit longer. *Please advise that if you subscribe after the 15th then there is a chance you may not receive your letter until after the 1st of the next month due to the nature of “snail mail”. This usually isn’t the case, but it can happen.
CHARGES: Everyone will be charged on the 5th of the month. If you subscribe anytime after the 5th of the month, your next charge date will be the 5th of that following month to ensure you do not miss a month. For example, if you subscribed July 3rd, your first charge is the day you subscribe and your next charge date will be August 5th. If you subscribe July 27th, your first charge is the day you subscribe and your next charge date will still be August 5th. This is in an effort to ensure everyone receives their letters earlier in the month, and that no one misses out on a letter.
What if I didn’t receive my letter?
Please wait two weeks for the postal service to deliver your letter from the date of your shipment. If you have still have not received it, please contact me and I will be happy to send out another free of charge! For countries outside of the U.S., please give the postal service 3-4 weeks. Please be advised that if you purchase multiple letters in one order, there is a chance they may not all arrive on the same day. I do ship them together, but sometimes they get separated during transit. *The Bundles do take longer to arrive than regular letters. Please give them 4 weeks from your ship date at this time.
How are the letters shipped?
Letters are mailed via USPS using only a postage stamp. Due to that nature, tracking numbers are not available. If you order more than 12 letters at a time, please be advised that one or more of your envelopes will have multiple letters inside. This helps lower your shipping costs.
How do I access the activity sheet downloads?
When you subscribe, you will receive a confirmation email that will include a password to access the downloads. From there you can download the activity sheets and print as many as you need for your family. This code is NOT the same password used to access your account.
What age group do the letters and activity sheets relate to?
The letters are for kids of all ages! I prefer to leave it up to the parents to decide, since children are all unique. The activity sheets are not guaranteed to fit your child’s level every month. These range from simple coloring pages, to crack the codes, to how to draw the monthly animal. If you prefer to go by an age range, I would say ages 4-10.
I live internationally, can I sign up?
Of course! If you live internationally the shipping is $1.30
How do I cancel my subscription?
You can cancel a subscription at any time in your Customer Account. If you did not create an account, please contact me and I would be happy to help you.
I need to change my address, how do I do that?
If you change your address in your account, I am not always notified of the change. It's best to send me an email using the Contact form and I will get that changed for you.
Can I receive a refund?
Letters: Due to the nature of the items, refunds are not available at this time. If you are unsure if these letters will be a good fit for your child, you can subscribe to a monthly subscription for only $6 to try it out. You can cancel at any time! **You are responsible for making sure to cancel any subscription you need before it renews. Once it renews, we cannot cancel the order. If you'd like to know how many months are left in your sub, please send us an email through the Contact tab and we will be happy to assist you!
Shirts: Refunds are not available for these items. If your item arrives damaged, please contact us with photos and we will assess the issue on a case by case basis. We will always try to do the best we can to solve any problems! Returns and/or exchanges are not available. There is currently a very limited stock, so your item may no longer be available for exchange or return for a different item. Please double check the size and color you need before placing your order. If you have any questions, please contact us!